Jewellery for exchange with signs of wear and tear, resizing, modifications (performed by Jeweller / craftsman other than LD Sons Jewellers) will not be eligible under 15 Days Return Policy.
Invoice, Tag, Insurance Document are Mandatory along with product to be eligible under 15 Day Return Policy
Upon successful verification and quality check of returned product along with documents, customer would be eligible for 100% Refund over the purchase value in 15 Days Return Policy.
In the case of one time exchange of Jewellery, if the product choosen for exchange is of lesser value then a credit note would be issued for future purchase. If the product to be exchanged is of higher value, then the customer would have pay the difference amount.
Jewellery once exchanged, will not be eligible for further exchange under 15 Day Return Policy. Further exchange would be considered under Lifetime Exchange policy.
Jewellery purchased via Gold Grace Scheme or Gift Card will not be eligible for refund. Instead a credit voucher would be issued for future purchases.
Customer can opt for for refund without deduction in case of Manufacturing Defect, Different Design Shipped product.
Customized / Bespoke Jewellery is not eligible under 15 Day Return Policy
Loose Diamonds, Gemstones, Silver Coins, Gold Coins and Bars not eligible under 15 Days Return Policy.
International Orders dispatched from India, are not eligible under 15 Days Return Policy.
How to Initiate Product Return Process?
Call our Customer Care on 7838113114 (Tuesday - Sunday 10:30 AM - 08:00 PM)
Provide the Order Number to Customer Service Executive.
Email us at firstname.lastname@example.org with subject as Order Number for Return Request.
Return Package Pre-Dispatch Instructions
The product along with documents should be packed securely.
Take a video at the time of packing the package and while handing over the package to courier partner.
Please ensure the package is secured proper while packing and handing over to courier partner.
Disclaimer: Lords Jewels By LD Sons Jewellers Private limited shall not be responsible/ liable for any damage or loss occured during return transit.